I am seeing more emerging companies realizing they need an electronic solution to their electronic document management (EDMS) and quality management (QMS) challenges. I hear from these clients when they’re in the initial process of selecting an enterprise solution. I get a number of questions such as, “Where do we start”, “Are we getting our money’s worth?”, “What happens if we select the wrong product? “. They’ve seen a few vendor demonstrations and these seem to fit the requirement but felt that some of their questions were not addressed but side stepped with technical jargon, leaving them concerned that the investment will be more than expected. Once they’ve chosen a vendor and invested in the solution they often run into unexpected difficulties. Sometimes they put in significant effort only to fail in getting the organization up and running properly, and some groups struggle to utilize the system as planned. Sometimes getting buy-in across the orgainzation is tough. The result…money and time wasted, and they’re still living with document confusion and worrying about compliance. What’s your experience been?